Return Policy

All sales are final. At its sole discretion, TurboChef will consider returns on purchases made within the past 60 days. Requests for returns must be made in writing to orders@turbochef.com and must include the serial number, invoice number, and reason for return. If approved, TurboChef will provide a Return Merchandise Authorization (RMA). The customer is responsible for coordinating and paying for the return freight to TurboChef. Goods must be in their original packaging, in new/unused condition, and must be accompanied by the RMA paperwork. Units returned in any other condition may be deemed not valid for credit. A 20% restocking fee will be applied to all returns. If the oven is not received back at TurboChef within 30 days of the RMA creation, the transaction will be voided, and no credit will be due.

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