Effective Date: April 28, 2025
Organization
TurboChef, together with its Affiliates (collectively, “Middleby”), respects your privacy. This Policy describes how The Middleby Corporation collects and uses Personal Information submitted to us via the internet or during the normal course of business.
Privacy Policy
Please read this policy carefully to understand how TurboChef collects, shares, and treats your Personal Information according to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website. This Privacy Policy may change from time to time, so please check this Privacy Policy periodically for updates.
What is personal information?
Personal Information is any information that relates to an individual or household and identifies or can be used to identify an individual. Examples include an individual’s name, address, email address, telephone number, Social Security number, or other unique identifier. Sensitive Personal Information includes, but is not limited to, an individual’s gender, race, disabilities, or veteran status.
When is Personal Information collected?
Personal information may be collected during the application and employment processes. If you provide Personal Information (e.g., a resume or job application), this information will only be used for employment-related purposes.
Personal information may also be collected when you contact us directly, through the web, or through email. Personal information, such as your name and email address, will be collected if you sign up to receive any of our newsletters.
Finally, Personal Information may be collected if you access the TurboChef website. For example, information collected can include your IP address, the areas you visit, the technology that you are using, and the Internet Service Provider used. You can use the options in your internet browser to limit or prevent the transmission of this data. The information we automatically collect is used to estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our website according to your individual interests; speed up your searches; and recognize you when you return to our website. Data we collect automatically, which may not be Personal Information, is treated as Personal Information when it is attached to other Personal Information.
How will your Personal Information be used?
We use your Personal Information to provide you with the services or information you request as well as for website analytical purposes, and providing you with other information you request from and about TurboChef.
When will your Personal Information be shared?
Except as described within this policy, we will not share Personal Information with a third party unless you consent to the disclosure or disclosure is required or authorized by law. Please note that each Middleby subsidiary has its own website Privacy Policy that outlines the manner in which it collects, uses, and potentially shares your Personal Information. To the extent you are purchasing from, receiving parts or service or otherwise utilizing services provided by a Middleby subsidiary, that company’s privacy policy will control.
We may provide customer contact information to third parties so that we can respond to your questions or requests.
We may share Personal Information with service providers, consultants, or affiliates for our internal business purposes. We may also disclose your personal data as part of the purchase or sale of any business or assets.
Personal data collected for employment purposes will only be used for that purpose and will not be disclosed outside Middleby except to those third parties that assist in the processing of payroll or other company benefits or to respond to inquiries from third parties where authorization from the employee has been obtained.
Our websites contain links to other websites operated by third parties. We cannot control these third party websites, which may collect Personal Information from you. Any personal information provided to these third parties is not covered by this policy and we encourage you to review the privacy policies of these sites before using them.
Storage, retention, and accuracy of Personal Information
Data Security and Breach Notification
We implement reasonable technical, administrative, and organizational safeguards designed to protect Personal Information against accidental loss, unauthorized access, use, alteration, and disclosure. These measures include, where appropriate, encryption, access controls, and regular monitoring of our systems.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
In the event of a data breach involving your Personal Information, we will comply with all applicable legal requirements, including:
- GDPR / UK GDPR – notifying affected individuals and supervisory authorities without undue delay where required.
- U.S. State Breach Laws – providing timely notification to affected individuals and regulators, as required by applicable state law.
We also require our third-party service providers to implement security measures consistent with applicable law and industry standards when processing Personal Information on our behalf.
We will retain your Personal Information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
International Data Transfers
Where we transfer Personal Information outside of the country in which it was originally collected (including from the European Economic Area, United Kingdom, or Switzerland to the United States or other jurisdictions), we do so in compliance with applicable data protection laws. Specifically:
- Transfers from the European Economic Area, the United Kingdom, and Switzerland are carried out under the European Commission’s Standard Contractual Clauses (SCCs) and/or the UK International Data Transfer Addendum, as applicable.
- Where applicable, Middleby also relies on the EU-U.S. Data Privacy Framework and the UK Extension/Swiss-U.S. Data Privacy Framework, for transfers to certified entities in the United States.
- Additional safeguards, such as technical and organizational security measures, are implemented to ensure that your Personal Information remains protected when transferred internationally.
You may request a copy of the relevant transfer mechanisms (such as SCCs) by contacting us at info@middleby.com.
Legal Bases for Processing
We process Personal Information only where we have a lawful basis under applicable data protection laws. Depending on the context, our legal bases include:
- Consent – When you have given us explicit permission (e.g., signing up for newsletters, accepting cookies, or marketing communications).
- Contract – When processing is necessary to perform a contract with you, or to take steps at your request prior to entering into a contract (e.g., fulfilling product orders, providing services).
- Legitimate Interests – When processing is necessary for our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms (e.g., improving our website, preventing fraud, securing our systems, internal analytics).
- Legal Obligations – When processing is required to comply with applicable laws or regulations (e.g., tax laws, employment laws, responding to lawful requests from authorities).
Where we rely on consent, you may withdraw it at any time by following the unsubscribe instructions in our communications or contacting us directly at info@middleby.com.
U.S. State Privacy Rights (Colorado, Virginia, Utah, Connecticut)
Residents of certain U.S. states (including California, Colorado, Connecticut, Utah, and Virginia) may have additional privacy rights under applicable state laws. These rights may include:
- Right to Know / Access – You may request confirmation of whether we process your Personal Information and access to that data.
- Right to Correct – You may request that we correct inaccuracies in your Personal Information.
- Right to Delete – You may request deletion of your Personal Information, subject to applicable exceptions.
- Right to Data Portability – You may request a copy of your Personal Information in a portable and readily usable format.
- Right to Opt-Out – You may opt out of the processing of your Personal Information for purposes of targeted advertising, the sale of Personal Information, or certain profiling.
- Right to Appeal – If we deny your privacy request, you may appeal our decision. Instructions for submitting an appeal will be provided in our response.
To exercise these rights, please contact us at info@middleby.com. We will respond to verified requests within the timeframes required by applicable law.
Use of our websites by children
Our websites and services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we discover that we have inadvertently collected Personal Information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided Personal Information to us, please contact us at info@middleby.com so we can take appropriate action.
Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies (“Cookies”) to enhance your browsing experience, analyze site traffic, and personalize content and ads. Cookies may also be set by third-party providers (such as analytics or advertising partners).
- Necessary Cookies – Required for the operation of our website (e.g., to enable account login or secure checkout).
- Performance/Analytics Cookies – Help us understand how visitors interact with our website and improve functionality.
- Functional Cookies – Remember your preferences and settings.
- Advertising/Targeting Cookies – Used to deliver personalized ads and measure ad campaign effectiveness.
Where required by law (including GDPR and ePrivacy Directive), we will request your consent before placing non-essential cookies on your device. You may manage your cookie preferences at any time through your browser settings or by using our cookie management tool, if available.
Complaint and contact information
In order to access, correct, or delete your Personal Information, please contact us at legal@middleby.com or via mail at The Middleby Corporation, Attention Privacy Officer, 1400 Toastmaster Drive, Elgin, IL, 60120, USA.
Hubspot Customer Relation Management (CRM)
Legitimate interest
TurboChef needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
Privacy policy
You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy.
Consent to communicate
TurboChef is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you.
Changes to the policy
This policy is current as of the effective date set forth above. TurboChef reserves the right to change this policy from time to time consistent with the privacy laws and principles.
