To better serve you, TurboChef offers an online order lookup tool for all TurboChef and CookTek orders. Please visit https://betaturbochef.com/order-lookup/ and enter your order number or PO number. If your order has shipped, the carrier and tracking information will be displayed. If the ship date appears as 1990, this means the order is still being processed. The site is updated as each order is loaded onto a carrier.
Most TurboChef ovens are available in both 1-phase and 3-phase configurations, depending on the model. The right option depends on the electrical service available in your space. If 3-phase power is available, it can support higher output and continuous cooking, while 1-phase power works well in many smaller or non-traditional kitchen environments.
A single mag oven uses one magnetron, while a double mag oven uses two for increased power and faster cook times. Double mag ovens are better suited for higher-volume operations or thicker food items, while single mag ovens are ideal for lighter-duty menus and lower throughput needs.
For freight shipments, shipping charges are calculated as a percentage of the total invoice and vary by service level: 5% for ground, 7% for 2-day, and 9% for next-day delivery. These charges cover the specialized packaging and handling required for palletized shipments.
Parcel shipping costs are calculated based on the weight, size, and delivery location of the package. In some cases, a flat-rate shipping quote can be provided once delivery details are confirmed.
Requests must be submitted in writing to orders@turbochef.com and must include the serial number, invoice number, and reason for return. Customers are responsible for coordinating and paying all return freight charges to TurboChef. Products must be in new or unused condition, in original packaging or professionally packed, and accompanied by the RMA paperwork. Items not meeting these requirements may not be eligible for credit.
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